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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
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‎02-27-2015 12:13 AM

HP Recommended
Product: HP Envy 4501
Operating System: Microsoft Windows 8.1 (64-bit)

 I am trying to scan multiple pages in one document.  I am using a HP Envy 4501 All-in-one and running Windows 8.1.  I used to be able to do this at one point but for some reason, lately I am not able to.  I have read other posts that spoke of a "+" sign on the left side of the screen, but it is not there for me.  Also, I cannot just save the page and scan the next without having to save them under different file names.  Please advise.

1 ACCEPTED SOLUTION

Accepted Solutions

‎02-27-2015 12:32 AM

HP Recommended

Hi,

From the HP Software click on Scan a Document or Photo and ensure the Sow Scan Preview is checked.

 

Reduce the Scan Resolution into 300 or a lower resolution and press on Scan, then the add button should appear again.

 

Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂

View solution in original post

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4 REPLIES 4

‎02-27-2015 12:32 AM

HP Recommended

Hi,

From the HP Software click on Scan a Document or Photo and ensure the Sow Scan Preview is checked.

 

Reduce the Scan Resolution into 300 or a lower resolution and press on Scan, then the add button should appear again.

 

Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂
Was this reply helpful? Yes No

‎02-27-2015 12:52 AM

HP Recommended

That fixed the problem.  Thank you very much, it was getting really frustrating.

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‎07-23-2015 03:24 PM

HP Recommended

I've never been able to scan a multple page document into a single PDF file - what software?  what scan preview screen?  nothing here matches my computer with windows 8 or the printer - why is it an "envy"  right now I'm not very envious - glad it "works" for some - if anyone there can help, i'd appreciate it

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‎04-27-2016 03:18 PM

HP Recommended

OMG - SO SIMPLE!!! I have been struggling alone with this issuefor months and months ! Thank you.

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