• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
HP Recommended
Envy 7640
iOS

I have an Envy 7640 printer. I tried scanning to email but I received a server problem message. It says the printer could not connect to web services. The server might be busy or temporarily unavailable.  Try again later. How can I correct this?  Thanks

6 REPLIES 6
HP Recommended

@Golfpa1 

 

I think Web Services is down in at least one region (or partial region) - it does this sometimes.

 

I have reported the issue to the moderators.

Having reported the issue does not mean there is an instant fix available.

The problem will be investigated for us.

 

Meanwhile, there is naught to do but wait it out.

 

What else?

Scan and save the document / image to your computer / device

Open your mail and attach the file - send it to the recipients.

 

Thank you for participating in our HP Community.

We are a volunteer community workforce dedicated to supporting HP technology

Click Thumbs Up to say Thank You for the help.

If the answer helped resolve your issue, Click "Accept as Solution" .

 

 

Dragon-Fur

HP Recommended

Is the wed outage in the Pennsylvania area  

HP Recommended

@Victor611 

 

Could be.

"We" don't have any way to know.   "We" are people like you, users and owners of HP tech.

 

That said,

HP is aware of the issue and is investigating.

Although I don't have access to your location (and I cannot make use of the information), HP knows who is connecting from which region - knowing where you are is important (to HP) and helps the team resolve issues.

 

We wait...

 

Thank you for participating in our HP Community.

We are a volunteer community workforce dedicated to supporting HP technology

Click Thumbs Up to say Thank You for the help.

If the answer helped resolve your issue, Click "Accept as Solution" .

 

 

 

Dragon-Fur

HP Recommended

thanks greatly appreciated 

HP Recommended

Thanks very much.  The server problem has been corrected.  This has happened in the past and it seems that it is a HP problem

HP Recommended

I’m in Long Island NY

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.