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Solved!

Scanning problem

HP Recommended
HP OfficeJet 4650 All-in-One Printer Series
macOS 10.15 Catalina

Scan 2020-7-30 19.26.57.jpg

I tried to scan a document, but all I got is this......Could anyone provide me some tips to fix it?

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Message 2 of 4
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HP Recommended

Hi,

Thanks for using the HP Support Community.

 

From the picture, it's likely that the scanner is defective.

 

Is it seen on both scan and copy?

 

Thanks.



I am an HP Employee
Although I am speaking for myself and not for HP.
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yeah, both copy and scanning are like the picture I posted. 

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HP Recommended

Hi  @Betty1234567890 

 

It's a scanner defect then.  Hardware needs to be serviced.

 

Contact HP for support if the printer is still under warranty:

 

https://support.hp.com/us-en/checkwarranty

http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html

 

Thanks for choosing HP.

 

 



I am an HP Employee
Although I am speaking for myself and not for HP.
Please click “Kudos Thumbs up” as an encouragement and “Accept as solution” if this has helped solved your problem.
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