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I tried to scan a document, but all I got is this......Could anyone provide me some tips to fix it?
Go to Solution.
Hi,Thanks for using the HP Support Community.
From the picture, it's likely that the scanner is defective.
Is it seen on both scan and copy?
yeah, both copy and scanning are like the picture I posted.
It's a scanner defect then. Hardware needs to be serviced.
Contact HP for support if the printer is still under warranty:
Thanks for choosing HP.
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