cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Know the Benefits of your HP account

    Connect with HP support faster, manage all your devices in one place, view warranty information and more– Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
  • ×
    Information
    Know the Benefits of your HP account

    Connect with HP support faster, manage all your devices in one place, view warranty information and more– Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
Highlighted
New member
4 3 0 0
Message 1 of 10
1,616
Flag Post

Solved!

Scanning produces 'there was a problem loading your smart task' error message

HP Recommended
Officejet Pro 8715
Microsoft Windows 10 (64-bit)

Nothing has changed on my pc but from today, I logged into my HP Smart window (I'm on the ink-ready plan), clicked on Scan and it scans the first page and then produces an error message that I have never seen before and the window then freezes. The error message is "There was a problem loading your smart task', please try again. There are two options,  1.Try Again (produces the same message) and 2. Cancel (which completely hangs the window). Can anyone help please?

9 REPLIES 9
Highlighted
Level 1
3 3 0 3
Message 2 of 10
Flag Post
HP Recommended

I gave up. Installed the HP Print and Scan Doctor for Windows. That seems to work ok.

Highlighted
New member
1 1 0 1
Message 3 of 10
Flag Post
HP Recommended

Have you gotten a response yet? I saw you posted this a couple of days ago. Hopefully, we find one soon!

Highlighted
Author
New member
4 3 0 0
Message 4 of 10
Flag Post
HP Recommended

Thank you for your reply - I did go through the installation of HP Print and Scan Doctor for Windows on Friday, but unfortunately the problem still remains.

0 Kudos
Highlighted
New member
1 1 0 1
Message 5 of 10
Flag Post
HP Recommended

Same issue.  I hope they fix this soon!  I have loved this printer but if this is the end, I am going to be very disappointed.  

Highlighted
Author
New member
4 3 0 0
Message 6 of 10
Flag Post
HP Recommended

Having looked into what 'smart tasks' are, I found it was related to the HP App! I downloaded this and was able to scan directly from the printer using the App on my phone - the App also offers the option to email the scanned document so thankfully I have found an interim solution.

 

Thank you to everyone who has responded to my enquiry.

0 Kudos
Highlighted
New member
1 1 0 0
Message 7 of 10
Flag Post
HP Recommended

Same issue.  Deleting device, driver, and HP Smart software.  Reinstalled them.  Same error.

 

0 Kudos
Highlighted
New member
1 1 0 0
Message 8 of 10
Flag Post
HP Recommended

Same issue.  Deleting device, driver, and HP Smart software.  Reinstalled them.  Same error.

0 Kudos
Highlighted
Level 8
Level 8
747 731 55 234
Message 9 of 10
Flag Post
HP Recommended

If you are having problems with the HP Smart app the new feature Smart Tasks

A new version of HP Smart has been released and uploaded to the Microsoft Store.

This version has fixes in for Smart Task problems.

 

To update the App

On the taskbar, select the Microsoft Store icon.
If you don't see the Microsoft Store icon on the taskbar, it might have been unpinned. To pin it, select the Start button, type Microsoft Store, select Microsoft Store , then choose More > Pin to taskbar .
Select More > Downloads and updates, and choose the Get updates button.

 

If you need more info on updating Windows Store apps please chack out this link

JonW

I work for HP
Highlighted
Author
New member
4 3 0 0
Message 10 of 10
Flag Post
HP Recommended

Hi Jon

 

Thank you so much for posting this - it has worked and the issue is now finally solved! 🙂

 

 

0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation