03-01-2019 07:46 AM
Nothing has changed on my pc but from today, I logged into my HP Smart window (I'm on the ink-ready plan), clicked on Scan and it scans the first page and then produces an error message that I have never seen before and the window then freezes. The error message is "There was a problem loading your smart task', please try again. There are two options, 1.Try Again (produces the same message) and 2. Cancel (which completely hangs the window). Can anyone help please?
Solved! Go to Solution.
03-06-2019 09:45 AM
Having looked into what 'smart tasks' are, I found it was related to the HP App! I downloaded this and was able to scan directly from the printer using the App on my phone - the App also offers the option to email the scanned document so thankfully I have found an interim solution.
Thank you to everyone who has responded to my enquiry.
03-19-2019 11:56 AM
If you are having problems with the HP Smart app the new feature Smart Tasks
A new version of HP Smart has been released and uploaded to the Microsoft Store.
This version has fixes in for Smart Task problems.
To update the App
On the taskbar, select the Microsoft Store icon.
If you don't see the Microsoft Store icon on the taskbar, it might have been unpinned. To pin it, select the Start button, type Microsoft Store, select Microsoft Store , then choose More > Pin to taskbar .
Select More > Downloads and updates, and choose the Get updates button.
If you need more info on updating Windows Store apps please chack out this link
I work for HP