Eileen20 Honor Student
Honor Student
4 3 0 0
Message 1 of 10
822
Flag Post
HP Recommended

Solved!

Scanning produces 'there was a problem loading your smart task' error message

Officejet Pro 8715
Microsoft Windows 10 (64-bit)

Nothing has changed on my pc but from today, I logged into my HP Smart window (I'm on the ink-ready plan), clicked on Scan and it scans the first page and then produces an error message that I have never seen before and the window then freezes. The error message is "There was a problem loading your smart task', please try again. There are two options,  1.Try Again (produces the same message) and 2. Cancel (which completely hangs the window). Can anyone help please?

9 REPLIES 9
Jim180 Top Student
Top Student
3 3 0 3
Message 2 of 10
766
Flag Post
HP Recommended

Solved!

Scanning produces 'there was a problem loading your smart task' error message

I gave up. Installed the HP Print and Scan Doctor for Windows. That seems to work ok.

crystalin07 Honor Student
Honor Student
1 1 0 1
Message 3 of 10
685
Flag Post
HP Recommended

Solved!

Scanning produces 'there was a problem loading your smart task' error message

Have you gotten a response yet? I saw you posted this a couple of days ago. Hopefully, we find one soon!

Eileen20 Honor Student
Honor Student
4 3 0 0
Message 4 of 10
673
Flag Post
HP Recommended

Solved!

Scanning produces 'there was a problem loading your smart task' error message

Thank you for your reply - I did go through the installation of HP Print and Scan Doctor for Windows on Friday, but unfortunately the problem still remains.

Reply
0 Kudos
agriggs624 Honor Student
Honor Student
1 1 0 1
Message 5 of 10
603
Flag Post
HP Recommended

Solved!

Scanning produces 'there was a problem loading your smart task' error message

Same issue.  I hope they fix this soon!  I have loved this printer but if this is the end, I am going to be very disappointed.  

Eileen20 Honor Student
Honor Student
4 3 0 0
Message 6 of 10
594
Flag Post
HP Recommended

Solved!

Scanning produces 'there was a problem loading your smart task' error message

Having looked into what 'smart tasks' are, I found it was related to the HP App! I downloaded this and was able to scan directly from the printer using the App on my phone - the App also offers the option to email the scanned document so thankfully I have found an interim solution.

 

Thank you to everyone who has responded to my enquiry.

Reply
0 Kudos
MM805 Student
Student
1 1 0 0
Message 7 of 10
547
Flag Post
HP Recommended

Solved!

Scanning produces 'there was a problem loading your smart task' error message

Same issue.  Deleting device, driver, and HP Smart software.  Reinstalled them.  Same error.

 

Reply
0 Kudos
h2o_dancer Student
Student
1 1 0 0
Message 8 of 10
523
Flag Post
HP Recommended

Solved!

Scanning produces 'there was a problem loading your smart task' error message

Same issue.  Deleting device, driver, and HP Smart software.  Reinstalled them.  Same error.

Reply
0 Kudos
PhD Student PhD Student
PhD Student
729 712 52 224
Message 9 of 10
351
Flag Post
HP Recommended

Solved!

Scanning produces 'there was a problem loading your smart task' error message

If you are having problems with the HP Smart app the new feature Smart Tasks

A new version of HP Smart has been released and uploaded to the Microsoft Store.

This version has fixes in for Smart Task problems.

 

To update the App

On the taskbar, select the Microsoft Store icon.
If you don't see the Microsoft Store icon on the taskbar, it might have been unpinned. To pin it, select the Start button, type Microsoft Store, select Microsoft Store , then choose More > Pin to taskbar .
Select More > Downloads and updates, and choose the Get updates button.

 

If you need more info on updating Windows Store apps please chack out this link

JonW

I work for HP
Eileen20 Honor Student
Honor Student
4 3 0 0
Message 10 of 10
345
Flag Post
HP Recommended

Solved!

Scanning produces 'there was a problem loading your smart task' error message

Hi Jon

 

Thank you so much for posting this - it has worked and the issue is now finally solved! :-)

 

 

Reply
0 Kudos
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation