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Student
Posts: 1
Member Since: ‎03-13-2018
Message 1 of 2 (54 Views)

Scanning resolution

Product Name: LaserJet Pro MFP M277
Operating System: macOS 10.13 High Sierra

When trying to scan (wirelessly) to my network folder the scan will not go through when trying a resolution higher than the minimum option of 75dpi which results in creating a PDF with poor resolution.  Why can I not scan with a higher resolution of which there are three offered on the touch screen?

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Posts: 21,275
Member Since: ‎01-03-2011
Message 2 of 2 (42 Views)

Re: Scanning resolution

Hi,

This is a known issue with Mac OS high sierra for your printer.

 

Either set a resolution of 75 DPI to scan to a folder shared from High Sierra or use an alternative scan option such as Scan to Email or the HP Easy Scan Software.

 

Be sure to follow the HP Site for a future firmware update in the future, however I'm not aware of any time estimation for a such...

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