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    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

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    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

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Scanning results

HP 8020 all in one printer
Microsoft Windows 10 (64-bit)

Hello trying to figure out when scanning any documents (mostly just text with white backgrounds) manually, sending as pdfs via email the documents when opened on computer have a shaded, grey look instead of how the white based document looks?  Do I have a preference setup wrong on my computer or somewhere else?

 

Thanks

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Scanning results

@Wolverine1977

 

Welcome to HP support community.

 

Did you make a copy and check if that  prints fine?

 

Meanwhile:

Follow the steps mentioned in this HP document to fix the issue:- Click here

 

I hope this helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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Scanning results

Hello i tried those things.  Made a copy fine.  Just when we scan and send via email to our Surface Pro the scan copy looks like a light brownish color not white background like normal paper.  Maybe a setting in the Surface Pro w the app for HP?

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@Wolverine1977

 

Update the printer firmware

Here are the steps:- Click here

 

 

I hope this helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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