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CharliePorty Student
Student
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Message 1 of 2
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HP Recommended

Scanning software

HP Envy 5032
Microsoft Windows 7 (64-bit)

My newly-installed HP Envy 5032 gives the following message when I press the Scan button on its screen:  "Visit 123.hp.com to get the HP Smart app or other HP scanning software for your computer".  I visited the site and re-installed the software, but the problem persists.  Grateful for any help.

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Provost Provost
Provost
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Message 2 of 2
41
Flag Post
HP Recommended

Scanning software

Hi,

Thanks for using the HP Support Community.

Can you download and install the FULL featured printer software from HP for your operating system:

 

Watch this:

HP Envy 5055 | 5020 | 5030 printer : Download and install the full feature software

 

Or follow these instructions:


The following resource will help you 


https://support.hp.com/in-en/drivers

Key in your printer model, Operating System and download & install the FULL feature software.

Once you have downloaded and installed the FULL feature software, you will be able to print and scan.

 

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