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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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HP Recommended
M281FDW
Microsoft Windows 10 (64-bit)

Every time i scan, with the ADF and the flat bed, the scans come out crooked/skewed/tilted, rotated clockwise. This is the second printer that has the same issue (already had it exchanged once at my local store). 

 

I contacted HP support, had me run the print report page, and measure the tilt and it was over the 2.5mm acceptable limit. 

 

They are sending a replacement, but i am loosing confidence that the new certified refurbished wont have the same problem. 

 

I have searched here and many people have this same problem with other models as well with no resolution. 

 

Rollers are aligned, this also happens with the flat bed. 

 

Any recommendation would be greatly appreciated. 

 

Thanks,

1 REPLY 1
HP Recommended

Hi @Tech_Mel

 

Welcome to the HP Support Community. 

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

 

Thank you for visiting the HP Support Community. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

Asmita
I am an HP Employee

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.