• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
Locked

‎07-21-2017 09:10 AM

HP Recommended
Product: Envy 5532
Operating System: Microsoft Windows 10 (64-bit)

When scanning to the pc, the scan preview is fine but when the scan arrives at the pc it consists of numerous partial scans instead of a single image.  i have tried the print and scan doctor and a test scan from this was ok.  I'm on Windows 10.

1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎07-21-2017 09:38 AM

HP Recommended

Hi,

Thanks for using the HP Forums.

 

Were you trying to scan a document and "Save as JPEG"?

 

If the answer is "Yes", there are some settings you need to change on your scan software.

  

Start up the Scan Software (from the computer) and select "Save as JPEG".

 

Go to" Advanced Settings" and ensure that the Item type is a" Document" and the Auto Crop is unchecked.

 

Scan the document.  It should not be broken in multiple pieces.  

 

Next try the "Scan to Computer" with the same document.  It should be working now.

 

Point to note :

 

The "Scan to Computer" remembers the last (saved) settings on the software, hence you need to change that settings on the software before you can scan to computer properly.

 

For more scanning tips, click here.

 

Hope that helps!

 

Example video:

Scanning Multiple photos:

(HP Officejet Pro 8630)

 

Different printer but it is using the similar scan software and it will show you where the Advanced Settings are.

 

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"



View solution in original post

Was this reply helpful? Yes No
3 REPLIES 3

‎07-21-2017 09:38 AM

HP Recommended

Hi,

Thanks for using the HP Forums.

 

Were you trying to scan a document and "Save as JPEG"?

 

If the answer is "Yes", there are some settings you need to change on your scan software.

  

Start up the Scan Software (from the computer) and select "Save as JPEG".

 

Go to" Advanced Settings" and ensure that the Item type is a" Document" and the Auto Crop is unchecked.

 

Scan the document.  It should not be broken in multiple pieces.  

 

Next try the "Scan to Computer" with the same document.  It should be working now.

 

Point to note :

 

The "Scan to Computer" remembers the last (saved) settings on the software, hence you need to change that settings on the software before you can scan to computer properly.

 

For more scanning tips, click here.

 

Hope that helps!

 

Example video:

Scanning Multiple photos:

(HP Officejet Pro 8630)

 

Different printer but it is using the similar scan software and it will show you where the Advanced Settings are.

 

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"



Was this reply helpful? Yes No

‎07-21-2017 10:53 AM

HP Recommended

All ok now.  Memo to self: keep grandchildren off the computer!

Was this reply helpful? Yes No

‎07-21-2017 11:30 AM

HP Recommended

Hi @glenpenny,

Glad to hear that your issue is resolved and all is working well now.

Have a nice day!

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"



Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.