• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
Locked

‎04-14-2016 10:14 AM

HP Recommended
Product: Photosmart 2575 All-in-One
Operating System: Microsoft Windows 10 (64-bit)

Unable to scan believed to be since upgrading to Windows 10. Have tried Scan Doctor but will not run. Any suggestions please.

1 ACCEPTED SOLUTION

Accepted Solutions

‎04-15-2016 12:10 PM - last edited on ‎03-16-2017 09:44 AM by HP Administrator

HP Recommended

Heya @DB471! Welcome to the HP Forums, I'd be happy to help you scan with your Photosmart.

I understand you have tried the HP Print and Scan Doctor, but it won't run.  Please use the steps below to completely uninstall the printer and reinstall it again. 

  1. Hold down the Windows Logo key on the keyboard and the 'R' to open the run box, type %temp%
  2. Delete all files and folders from the temp folder. Choose skip if any pop ups appear saying any of the files could not be deleted
  3. Uninstall the software again - Uninstalling the Printer Software Instructions
  4. When the uninstall has completed restart the computer
  5. Follow these steps to reset the registry settings and options for Windows Installer.

 

  • Hold down the Windows Logo key on the keyboard and the 'R' to open the run box
  • In the Open box, type msiexec /unregister, and then click OK.
  • Hold down the Windows Logo key on the keyboard and the 'R' to open the run box
  • In the Open box, type msiexec /regserver, and then click OK

 *Note: there is a space between the c and the /

 

If you have any difficulty with this step, please use this link to perform it another way. Restarting Windows Installer

  1. Run Disk cleanup from Accessories\ System Tool < How to Delete files using Disk Cleanup
  2. Download and install the latest version of Adobe flash player http://www.adobe.com/support/flashplayer/downloads.html
  3. Restart the computer
  4. Download and run the HP Printer Install Wizard for Windows

The HP Printer Install Wizard for Window was created to help Windows 7, 8, 8.1 and 10 users download and install the latest and most appropriate HP software solution for their HP Printer.

 

If this resolves the issue, please be sure to click the Accept as Solution button below to flag your post as solved. If the issue persists, let me know and I will do all I can to help. 

Sunshyn2005
I work on behalf of HP


If you found this post helpful, you can let others know by clicking the “Accept as Solution” button. You can also show your appreciation, with a kudos, by clicking the “thumbs up" button!

View solution in original post

Was this reply helpful? Yes No
2 REPLIES 2

‎04-15-2016 12:10 PM - last edited on ‎03-16-2017 09:44 AM by HP Administrator

HP Recommended

Heya @DB471! Welcome to the HP Forums, I'd be happy to help you scan with your Photosmart.

I understand you have tried the HP Print and Scan Doctor, but it won't run.  Please use the steps below to completely uninstall the printer and reinstall it again. 

  1. Hold down the Windows Logo key on the keyboard and the 'R' to open the run box, type %temp%
  2. Delete all files and folders from the temp folder. Choose skip if any pop ups appear saying any of the files could not be deleted
  3. Uninstall the software again - Uninstalling the Printer Software Instructions
  4. When the uninstall has completed restart the computer
  5. Follow these steps to reset the registry settings and options for Windows Installer.

 

  • Hold down the Windows Logo key on the keyboard and the 'R' to open the run box
  • In the Open box, type msiexec /unregister, and then click OK.
  • Hold down the Windows Logo key on the keyboard and the 'R' to open the run box
  • In the Open box, type msiexec /regserver, and then click OK

 *Note: there is a space between the c and the /

 

If you have any difficulty with this step, please use this link to perform it another way. Restarting Windows Installer

  1. Run Disk cleanup from Accessories\ System Tool < How to Delete files using Disk Cleanup
  2. Download and install the latest version of Adobe flash player http://www.adobe.com/support/flashplayer/downloads.html
  3. Restart the computer
  4. Download and run the HP Printer Install Wizard for Windows

The HP Printer Install Wizard for Window was created to help Windows 7, 8, 8.1 and 10 users download and install the latest and most appropriate HP software solution for their HP Printer.

 

If this resolves the issue, please be sure to click the Accept as Solution button below to flag your post as solved. If the issue persists, let me know and I will do all I can to help. 

Sunshyn2005
I work on behalf of HP


If you found this post helpful, you can let others know by clicking the “Accept as Solution” button. You can also show your appreciation, with a kudos, by clicking the “thumbs up" button!

Was this reply helpful? Yes No

‎04-17-2016 07:59 AM

HP Recommended

Thanks for your help - all now appears to be working OK.

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.