cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
  • ×
    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
Highlighted
New member
1 0 0 0
Message 1 of 2
93
Flag Post

Scanning

HP Recommended
Office Jet 8015 No: 4KJ69B
macOS 10.15 Catalina

My scanner has stopped working.  It show it is connected and it prints but will not scan

1 REPLY 1
Highlighted
HP Support Agent
HP Support Agent
12,815 12,792 1,010 975
Message 2 of 2
Flag Post
HP Recommended

@Margaret74, Welcome to HP Support Community!

 

To be able to assist you better, I would like to know the following:

  • How is the printer connected to the computer?
  • Are you able to make photocopies on the printer?
  • Is there any antivirus software installed on your computer?
  • Have you tried using the Apple Image Capture to scan?
  • Is there any error message when you try to scan?

Refer to the document HP Printers - How to Scan (Mac)  for any help.

 

Keep me posted for further assistance.

TEJ1602
I am an HP Employee

Reply
0 Kudos
Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation