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    Information
    Know the Benefits of your HP account

    Connect with HP support faster, manage all your devices in one place, view warranty information and more– Click Here

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    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

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    Information
    Know the Benefits of your HP account

    Connect with HP support faster, manage all your devices in one place, view warranty information and more– Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
Note for common printer problems
Customers receiving the"will damage your computer" message along with others like "unable to access cups/tmp" or "'@%' cannot be opened" need to update their version of the macOS. Please check this article for more information: "HPxxxxx.framework" will damage your computer" message in macOS Catalina or Mojave .
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Solved!

Scanning

HP Recommended
Microsoft Windows 10 (64-bit)

Where can I find the HPSCANS.exe software to download?I ran the diagnostic,.it tells me to install this software, but I cannot find it. 

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HP Recommended

Hi,

Thanks for using the HP Support Community.

 

What's the printer model?  If it's Win 10, you can download from Microsoft Store and use the HP Smart app.

 

If HP FULL software is needed, use this link:


https://support.hp.com/in-en/drivers

Key in your printer model, Operating System and download & install the FULL feature software.

Hope that helps!



I am an HP Employee
Although I am speaking for myself and not for HP.
Please click “Kudos Thumbs up” as an encouragement and “Accept as solution” if this has helped solved your problem.
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This didn't work. I had to use a link I found on here to download and install HP Scans separately. 

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Hi,

 

What's the printer model?

 

Try this:  

 

HP Scan Extended

http://ftp.hp.com/pub/scanners/HPScanExt/HPScanExt.msi

Once it's downloaded and installed, go to Start > All Programs > HP > HP Scan Extended > Run "HP Scan Extended"

Hope that helps!



I am an HP Employee
Although I am speaking for myself and not for HP.
Please click “Kudos Thumbs up” as an encouragement and “Accept as solution” if this has helped solved your problem.
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LaserJet200 MFP M276. This worked. Thanks. 

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Hi,

Glad to hear that your issue is resolved and all is working well now.

Have a nice day!



I am an HP Employee
Although I am speaking for myself and not for HP.
Please click “Kudos Thumbs up” as an encouragement and “Accept as solution” if this has helped solved your problem.
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