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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
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‎10-19-2020 05:35 AM

HP Recommended
Product: OfficeJet Pro 9010
Operating System: Microsoft Windows 10 (64-bit)

Hi - I just set up my OfficeJet Pro 9010 all in one device. When I tested the scan and copy functions the paper scans and docs I copied came out with a 1 inch wide bar on the right side of the page consisting of many very thin colored lines. Does not happen when I print, just when I scan and copy. Can you help? 

Category:
1 REPLY 1

‎10-21-2020 03:58 PM

HP Recommended

@Bgotch

Thank you for posting on HP Support Community.

 

Don't worry as I'll be glad to help,

If you have already performed the steps from the document: https://support.hp.com/us-en/product/hp-officejet-pro-9010-all-in-one-printer-series/23903057/docume...  and the issue persists, it could be a hardware failure. 

 

Please reach out to the HP Support in your region regarding the service options for your printer. HP Support can be reached by clicking on the following link: www.hp.com/contacthp/      

      

Hope this helps!              
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

ECHO_LAKE
I am an HP Employee

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