Scans are black

[Jacob0001]

My scans and copies are black.  I am using HP Photosmart C4680.  Through the use of print and scan doctor software,  I found out I had to use the scan to setup dialog in HP Solution Center, however that option isn't present in my HP Solution Center. What should be my next steps?

[Kumar0307]

@Jacob0001, Welcome to the HP Support Community!

This looks like an issue with the scanner mechanism in the printer. if the issue occurs while making a copy, this is a hardware issue. Let us try these steps:

Reset the printer

1. With the printer turned on, disconnect the power cord from the rear of the printer.
2. Wait at least 60 seconds.
3. Reconnect the power cord to the rear of the printer.
4. Turn ON the printer, if it does not automatically turn on.
5. Wait until the printer is idle and silent before you proceed.

Note: HP recommends connecting the printer directly to a wall outlet rather than a surge protector or a power strip.

Check the scanner bar functionality

Perform a visual test of the scanner mechanism to see if it is jammed.

1. Remove any original documents or photos from the scanner glass.
2. Lift the scanner lid slightly, and then press the Copy button or icon.

If the scanner light does not move or moves halfway or is not lit, the scanner mechanism is likely jammed/broken. 

Try making a copy.

Hope this helps! Keep me posted. 

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