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Message 1 of 7
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Solved!

Scans but hangs on save.

HP Recommended
Pavilion 23
Microsoft Windows 8.1 (32-bit)

Scans but won't save. Hangs instead. Have to go to Task Manager to kill the san program.

6 REPLIES 6
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HP Support Agent
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Message 2 of 7
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@C1941

 

Welcome to the HP Support Community.

 

Which Printer do you have?

 

Thanks 🙂


I am an HP Employee

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Message 3 of 7
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HP Recommended

Laser Jet Pro MFP M148fdw

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HP Support Agent
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HP Recommended

 Let's try and uninstall the printer software from the root level on your PC and install the full feature printer software.

 

--->In Windows, search for and open Programs and Features.

--->Select your HP printer.

--->Select Uninstall.

--->In Windows, search for and open Devices and Printers.

--->In the Devices and Printers window look for your HP Printer. If you see it listed, right-click on it and choose "Delete" or "Remove Device.”

--->Open up the run command with the "Windows Key + R" key combo.

--->Type printui.exe /s and click OK.

--->Click on the Drivers tab.

--->Look for HP Printer driver. If you see it click on it and click remove at the bottom.

--->Select OK.

--->Select Apply and OK on the Print Server Properties windows.

--->Close Devices and Printers.

And then reinstall the printer full-featured drivers from the software and drivers page 

 

Hope this helps!

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Thanks. This appears to have solved the problem.

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HP Support Agent
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Message 6 of 7
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@C1941

 

Good to know that issue is resolved.

Feel free to contact us in the future if you need any assistance.

 

Cheers.

Sandytechy20
I am an HP Employee

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I uninstalled and reinstalled the software as recommended. I was able to save scans a few times, but the problem has recurred. It scans fine, and I can see the scans on screen. But when I click on Save, the program hangs, and I have to go to Task Manager, which tells me "Program not responding." So the same problem, with no solution yet.

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