09-26-2020 05:53 PM
Scans but won't save. Hangs instead. Have to go to Task Manager to kill the san program.
Solved! Go to Solution.
10-09-2020 12:51 PM
Let's try and uninstall the printer software from the root level on your PC and install the full feature printer software.
--->In Windows, search for and open Programs and Features.
--->Select your HP printer.
--->In Windows, search for and open Devices and Printers.
--->In the Devices and Printers window look for your HP Printer. If you see it listed, right-click on it and choose "Delete" or "Remove Device.”
--->Open up the run command with the "Windows Key + R" key combo.
--->Type printui.exe /s and click OK.
--->Click on the Drivers tab.
--->Look for HP Printer driver. If you see it click on it and click remove at the bottom.
--->Select Apply and OK on the Print Server Properties windows.
--->Close Devices and Printers.
And then reinstall the printer full-featured drivers from the software and drivers page
Hope this helps!
10-19-2020 06:29 AM
I uninstalled and reinstalled the software as recommended. I was able to save scans a few times, but the problem has recurred. It scans fine, and I can see the scans on screen. But when I click on Save, the program hangs, and I have to go to Task Manager, which tells me "Program not responding." So the same problem, with no solution yet.