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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎12-06-2019 11:40 AM

HP Recommended
Product: HP 2540
Operating System: Microsoft Windows 10 (64-bit)
I can not send the scan to e-mail, HP can not find the mail client, although it (Thunderbird) is installed by Default.
2 REPLIES 2

‎12-06-2019 01:12 PM

HP Recommended

@antoscha71 

 

Please use the following discussion

 

   https://h30434.www3.hp.com/t5/Scanning-Faxing-and-Copying/deskjet-2540-will-not-scan-to-email/td-p/6...

 

Regards.

BH
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‎12-06-2019 01:45 PM - edited ‎12-06-2019 01:47 PM

HP Recommended

@antoscha71 

 

Not sure.

 

Is the Scan-to-Email feature supported and set up?

 

Read

HP Printers - How to Scan (Windows)

 

Consider / Try / Check

 

If using Gmail, 

Remove "Two-Step Verification"

Add "Allow less secure apps"

OR

Set an App Password

 

Next...

 

Settings > Apps > Default Apps

Set Email default as "Thunderbird"

 

Next...

 

Open Thunderbird > Check / Adjust the login and smtp settings

 

Example

Thunderbird_Tools_Account-Settings_SMTP_DefaultThunderbird_Tools_Account-Settings_SMTP_Default

 

Also, see

HP Smart for Windows 10  - Help for Windows (includes a link to the store and an FAQ section)

Learn how to use HP Smart on your Windows 10 computer

 HP Printers - Using the HP Smart App (Windows 10)

 

HP Smart can accept a scan request from printer or Import (add existing photo from folder, for example)

 

Scan or Import the item from the Scanner (printer) or from a Folder
Adjust the boundaries around the scan / object
Select the type of file (PDF or JPG)
Click Share

 

Partial Example

HP_Smart_Scan-to-Email_1HP_Smart_Scan-to-Email_1

 

HP_Smart_Scan-to-Email_1aHP_Smart_Scan-to-Email_1a

 

HP_Smart_Scan-to-Email_1bHP_Smart_Scan-to-Email_1b

 

 

 

 

Reference and Resources – Places to find (more) help and learn about your Printer

Clarification of terms and "what the printer can do" (Specifications)

Printer Homepage – “Things that are your printer”

NOTE:  Content depends on device type and Operating System

HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Access to the Print and Scan Doctor (Windows), User Guides, Product Information, more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

 

 

Thank you for participating in the HP Community Forum.

We are a world community of HP enthusiasts dedicated to supporting HP technology.

 

 

Dragon-Fur

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