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Message 1 of 2
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Server Connection Error

HP Recommended
HP Photosmart Premium Fax e-All in One C410
Microsoft Windows 10 (64-bit)

Hi,

 

My printer stopped working. It keeps saying Server Connection error - cannot connet to the server. The wifi symbol is on and blue and I can see the printer from my laptop. However it does not react to any buttons and only allows me to choose - retry or ok and offers the quick forms. 

It can print the quick forms and also a test page was printed, but cannot scan or copy or print - it does not react to any buttons.

It seems this error message stuck somehow - how to get rid of this ?

 

Thanks in advance,

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HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

@BernadettT, Welcome to HP Support Community!

 

This could be an issue with the web services on the printer. I'd recommend you follow the steps from the document HP Printers - Cannot Connect to Web Services to isolate and resolve the issue.

 

Hope this helps! Keep me posted. 

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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