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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎07-23-2019 12:34 AM

HP Recommended
Product: Photosmart 6520
Operating System: Microsoft Windows 10 (32-bit)

Im getting a server connection error 403 when trying ti scan

1 REPLY 1

‎07-25-2019 01:37 PM

HP Recommended

@Chloew, Welcome to HP Support Community!

 

Are you getting this error while scanning to email?

 

If yes, follow the steps below:

 

 Obtain your printer's IP address

a. This can be done by pressing the wireless icon on printer.

2. Enter the printer's IP address in a browser.

3. Select the network tab at the top of the page.

4. On the left select networking.

5. Select Network Address (IP)

6. Select Manual DNS Server

a. Manual Preferred DNS should read 8.8.8.8

b. Alternate DNS Server should read. 8.8.4.4

7. Select apply you might get a warning just select okay.

 

Restart the printer and then try again.

 

If it is an issue while scanning to your computer, please revert back for further assistance.

 

Hope this helps!

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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