Short-cats for scanning films - negative/positive do not appear!?? I reinstall drivers but noting

[ZAGREB1]

Short-cats for scanning films - negative/positive do not appear!?? I reinstall drivers but noting change!!! Scanning documents work!!! - Installation on Windows 7!!!  

[Betty0610]

@ZAGREB1

Welcome to the HP Support Community.

Let's try to do a root uninstall and reinstall of the software:

Unplug any USB cable, if any, before doing this.

1.) In Windows, search for and open Programs and features

2.) Select your HP Printer

3.) Select Uninstall

4.) In Windows, search for and open Devices and printers

5.) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose 'Delete' or 'Remove Device'

6.) Open up the run command with the "Windows key + R" key combo.

7.) Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”)

8.) Click on the "Drivers" tab

9.) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom

10.) Select Ok

11.) Select Apply and Ok on the Print Server Properties windows

12.) Close Devices and Printers

13.) Open up the run command with the "Windows key + R" key combo

14.) Type c:/programdata and click Ok. Go to Hewlett Packard folder, remove any printer related folders & files.

15.) Restart the computer.

Once done, please download and install the software from here:

https://support.hp.com/in-en/drivers

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Thanks!

Have a great day!

[ZAGREB1]

Dear Sir,

I have solved the problem on unusual way!!! During removal the scanner from place to place the cable (white) that connect the upper cover with basic of unit was somehow disconnected!??? Now everything is OK. Thank You for answer on my “problem”!

Best regards,

Trajanovski

1. Maybe this “problem” and solution will be helpful for another users of this product!??

[Betty0610]

I'm glad to hear that and you're most welcome. Do get back to us in the future for further assistance.

Have a nice day!:)