Skewed / Crooked Scans - HP OficeJet Pro 9020

[Loue19]

SECOND UPDATE - I exchanged as mentioned on below update and then same problem continued again on the exchanged one. I have read a lot of forums and this seems to be a common problem with this model. I mentioned this to HP Support and they said Yes they are aware of it and are trying to fix it in the 'back end' but it doesn't happen with every scanner in this model (I got unlucky I guess.... twice).  They said that they couldn't help further but would have someone from Support contact me during business hours on the next Business day. By this stage as you can appreciate I had lost all confidence in HP and didn't have anymore time to waste on a brand new printer/scanner that didn't scan properly from the moment of purchase. I took it back for a second time the next day and exchanged for another brand, spent $50 more but that's ok it's worked as soon as it was setup with full functionality. It's a shame because I really liked the print quality and apart from the scanner producing crooked scans it was great. 

UPDATE - Printer returned and exchanged, deemed as faulty.

Scans ans are skewed/crooked everytime. I have uninstalled and reinstalled 3 times. I seem to fix it last night but now today it has gone back to producing skewed/crooked scans. I dont see an option to fix skewed/crooked scans on the HP Smart desktop app under scans either. Can anyone please help would be greatly appreciated. I only bought it this week. 

[sandytechy20]

@Loue19

Welcome to HP support community.

Update the printer firmware

Here are the steps:- Click here

Align the printhead

1. On the printer control panel, swipe down to open the Dashboard, and then touch the Setup icon .

2. Swipe up on the display, and then touch Printer Maintenance.

3. Touch Align Printhead, and then touch Continue.

   An alignment page prints.

   

4. Open the scanner lid, place the alignment page on the scanner glass, and then touch Scan. See the engraved guide next to the scanner glass for help loading the alignment page.

   The printer scans the alignment page, and an Alignment Successful message displays on the control panel.

You can refer this HP document for more assistance:- Click here

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

[Loue19]

Hi Sandy Thanks for your reply. This was a brand new purchase. I did all the checks including your suggestion several times. I then spent 7 hours in total with HP support over the weekend. They also tried but in the end said my printer was faulty and to exchange it. So I did and then same problem continued again on the exchanged one. I have read a lot of forums and this seems to be a common problem with this model. I mentioned this to HP Support and they said Yes they are aware of it and are trying to fix it in the 'back end' but it doesn't happen with every scanner in this model (I got unlucky I guess.... twice).  They said that they couldn't help further but would have someone from Support contact me during business hours on the next Business day. By this stage as you can appreciate I had lost all confidence in HP and didn't have anymore time to waste on a brand new printer/scanner that didn't scan properly from the moment of purchase. I took it back for a second time the next day and exchanged for another brand, spent $50 more but that's ok it's worked as soon as it was setup with full functionality.

[praveen196]

@Loue19

I understand your concern and I have brought your issue to the attention of an appropriate team within HP.

Please look for a private message requesting additional information.

Keep in mind not to publicly post personal information (serial numbers, case details, etc...).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

https://h30434.www3.hp.com/t5/First-Time-Here-Learn-How-to-Post-and-More/How-To-Send-A-Private-Messa...

Thank you for visiting the HP Support Community.

[Loue19]

I received your PM and it wouldn't allow me to respond said I had reached my PM limit.... I can't provide the Product or serial number of both machines because as per my feedback both machines were returned to place of purchase. I can provide you with screens shots of the Whatts App HP Support conversation. HP advised first machine was faulty to take back and exchange, I did, the exchanged one also had the same problem as per my feedback so I took that back too and purchased another brand.

[Riddle_Decipher]

@Loue19 The PM limit occurs when multiple PM's are sent at the same time, however, if you give it 15mins and post again, it works fine,

Also, if you need anything else, feel free to get back to us, and have a good day, ahead.