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Message 1 of 2
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Still getting the "internal processing error. Please retry . . ." error.

HP Recommended
HP Officejet 8022
Microsoft Windows 10 (32-bit)

Still getting the error after making sure firmware is updated and hard reset completed.  Not able to plug printer into wall directly so just now sure where to go from here.  

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HP Support Agent
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Message 2 of 2
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HP Recommended

@K0506

 

Welcome to the HP Support Community.

 

Try the steps from here: https://support.hp.com/in-en/document/c05519493

 

Also, try a firmware update: https://support.hp.com/in-en/document/c02919168

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

 

Thanks!

 

Have a great day!


I am an HP Employee

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