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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎06-14-2019 05:58 AM

HP Recommended
Product: Laserjet Pro MFP M281
Operating System: macOS 10.14 Mojave

Suddenly my HP Laserjet Pro MFP M281 won't scan. My Mac displays error code -9923 and says it can't communicate with my printer. But I can still print ... so, it is communicating....

2 people had the same question
2 REPLIES 2

‎06-17-2019 08:17 AM - edited ‎06-17-2019 08:20 AM

HP Recommended

@Stinkbomb

 

Welcome to the HP Support Community!

  • Try making a photocopy on the printer and check if that works.
  • Which application do you use to scan?

Updating the printer firmware and Disabling IPV6 may resolve this issue. Let us try these steps: 

 

Update the printer firmware

Click here to download and install the latest firmware from your MAC.

Click here to know different methods of updating printer firmware.

 

Disable IPV6

There are 2 Ways to disable the IPv6 on your printer.

 

1. Though the control panel of the printer.

  • From the Home screen on the printer control panel, touch the Setup button.
  • Scroll to and touch the Network Setup menu.
  • Search for IPv6 config method and disable the same.

2. Though Web browser.

 

  • Obtain the IP address of the printer – You can touch the “wireless” icon on the printer control panel to obtain the IP address.
  • Type the IP address at the top of your web browser to obtain the printer EWS page on your MAC.
  • If you get any security notification, click on show details and 'proceed to this website'.
  • Go to "Network" tab - General - Select "Network protocols" - Select "Enable IPv4 only" (or similar) - Apply the settings.
  • Restart your printer and the Computer. Try Scanning.

Refer to this document to know different ways to scan from a MAC.

 

Let me know how this goes.

 

If you feel my post solved your issue, please click “Accept as Solution”, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

KUMAR0307
I am an HP Employee

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‎10-30-2019 12:28 AM

HP Recommended

Thanks, disabled IPv6 using the control panel, works great again.

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