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Broney Student
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The ADF on my Inkjet 7612 stops at 2.5 sheets of A4, I do not have a paper jam, it is clean

HP Inkjet 7612
macOS 10.14 Mojave

The ADF stops every time exactly on 2.5 sheets of A4 paper no matter what the quality of the paper

I do not have a paper jam I have checked every time I have tried use the document feeder

 

It has never worked I should have sent it back and bought a decent printer 😡

 

 

 

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HP Support Agent
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The ADF on my Inkjet 7612 stops at 2.5 sheets of A4, I do not have a paper jam, it is clean

@Broney, Welcome to the HP Support Community!

 

Have you tried making Standalone photocopies and check if the issue persists?

From which application are you trying to print?

Have you tried printing different documents like PDF, Word, and Webpages to check if the issue persists?

 

Power reset the printer

  1. With the printer turned on, disconnect the power cord from the rear of the printer.
  2. Wait at least 60 seconds.
  3. Reconnect the power cord to the rear of the printer.
  4. Turn ON the printer, if it does not automatically turn on.
  5. Wait until the printer is idle and silent before you proceed.

Note: HP recommends connecting the printer directly to a wall outlet rather than a surge protector or a power strip.

 

Update the printer firmware

Click here to know different methods of updating printer firmware.

 

If these steps do not help, resetting the printer to its factory settings may resolve this issue.

 

Keep me posted for further assistance.

 

If you feel my post solved your issue, please click “Accept as Solution”, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

KUMAR0307
I am an HP Employee

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