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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎05-29-2015 04:48 AM

HP Recommended
Product: HP MFP M476nw
Operating System: Microsoft Windows 8.1 (64-bit)

I'm at my wits end with this problem...

 

having setup scan to email using an email address that no other machine uses we get occasional error messages saying "The connection to the SMTP server was lost. Please try again."

 

Having searched for an answer there are a few recommendations to change the port number. I've used all 3 port numbers available including SSL one for my email provider yet the error still occurs every 1-3 scan attempts.

 

The printer is connected by ethernet cable directly to a BT Home Hub fibre router and this problem never occurred on our old Lexmark printer. The latest Firmware has been updated

 

Are there any other recommendations to fix this problem? Many thanks

4 REPLIES 4

‎11-04-2015 01:05 PM

HP Recommended

I too just ran into this exact problem. Did you ever find a solution to this?

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‎05-22-2017 01:41 AM

HP Recommended

Did you guys find the solution? Please let me know.. I need your help.. 

Thank you..

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‎05-22-2017 02:47 AM

HP Recommended

I never did do anything specific to resolve it. The printer just seems to have 'settled in' and very rarely does it fail to scan to email anymore. Make sure the Firmware is up to date and persist with it would be my experience

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‎05-23-2017 07:10 PM

HP Recommended


Thank you for your respones. 
I updated firmware lastday.. but still same as before.. It makes me crazy.. 😞
we have two printers of HP.. and same SMTP sever.. one of printer is fine.. but the other one show us same messages always.. 

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