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NICODESR04
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The scanner does not work from the flatbed as it sued to do.

HP Officejet 6962
macOS 10.15 Catalina

I have this printer for aout 2 years. Always worked beautifully. Recently, the scanner does not work from the flatbed as it used to do. Don't understand why as nothing is changed.

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HP Support Agent
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Message 2 of 2
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HP Recommended

Solved!

The scanner does not work from the flatbed as it sued to do.

Hi @NICODESR04

 

Welcome to the HP Support Community. I'd be happy to assist you with the scanning issue. 

 

HP Easy Scan is currently not fully compatible with macOS Catalina. We're actively working to restore complete functionality. Scan using Apple Image Capture as a workaround.

 

You may refer to this document for more information - HP Printers - HP Easy Scan Is Not Currently Supported in macOS Catalina

 

Let me know if you have any other questions. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

Asmita
I am an HP Employee

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