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The scanning feature is not working!

Deskjet 2131 printer
Microsoft Windows 7 (32-bit)

The scanning light goes half way and stops working suddenly!

Please help me

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HP Support Agent
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The scanning feature is not working!

@GalaxyDG, Welcome to HP Support Community!

 

There might be a hardware related issue such as a scanner mechanism jam or calibration issue, low scanner bulb temperature, or an internal or external electrical problem.

  1. With the printer turned on, disconnect the power cord from the printer, disconnect the power cord from the power source, and then wait 30 seconds.

  2. If you are using a power strip or multi-plug adapter, connect the cord directly to a wall outlet to make sure the printer is getting enough power.

  3. Reconnect the power cord to the printer, and then try making a copy.

If the issue persists, it could be a hardware failure. Please reach out to the HP Support in your region regarding the service options for your printer.

 

Hope this helps!

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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