My printer is the HP Office Jet Pro 8610 all in one.
I've tried all of the suggestions from online support such as the unplug of the power, using a dedicated wall outlet, uninstall/reinstall of driver software, etc. Malfunction occurred when printer was not being used.
The HP logo is frozen on the touch screen AND the power off button does not enable turning off the printer. Only by unplugging the printer does the power turn off.
Questions: Can the touch screen on this model be replaced? If so, where can I purchase a touch screen for this model.
Does the touch screen control the on - off switch? Should I replace the on-off switch? If so, where to purchase.
BTW, just purchased all new ink cartridges!!!
Please do not send prepositioned computer messages.
2) Click on Sign-in or select the product using the below step:
3) Enter the serial of your device.
4) Select the country from the drop-down.
5) Click on "Show Options".
Fill the web-form, to populate a case number and phone number for yourself!
Also, if you are having trouble navigating through the above options, it's most likely because the device is out of warranty, if yes? please send me a private message with the region you are contacting us from,
Unfortunately, customer support has been of no help whatsoever. Simple questions are directed back into the HP loop that I've seen several times.
For example, 'Can the touch screen be replaced since mine quit working?' If so, how to remove the touch screen.
I never can receive a straight forward answer. This HP printer is an example of what is called planned obsolescence. I used it very little and after warranty expired it just died. Too bad. Also, I just purchased a new set of ink cartridges but guess what, they will not work on any other HP printers !!!!!!
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