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Trend Micro & Network Scanning

If you are having trouble scanning from your HP networked printer (wired or wireless) AND you use Trend Micro antivirus software, a Hot Fix has been posted.


Download and install the Hot Fix from:


After you install this Hot Fix, restart both your computer and your printer.


Typically, this problem manifests itself by the scan failing to complete after completing 75-90% of the scan, locking up the printer and the computer.  

I am employed by HP

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