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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
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‎03-30-2016 06:02 PM

HP Recommended
Product: Photosmart C4280 All In One

When I try to scan I get a message saying the USB port is not installed. It is installed but I bought a new USB port and still get the same message.

1 ACCEPTED SOLUTION

Accepted Solutions

‎04-01-2016 01:38 PM

HP Recommended

Hi @MrsQ3,

 

Thanks for getting back to me with that information.

 

Did you already try to install the printer's software and drivers from hp.com? If you have not try downloading the HP Printer Install Wizard for the installation. This tool will find the most recent version of the printer's software and drivers available for Windows 10.

 

If you have already installed the printer's software, try downloading and running the HP Print and Scan Doctor. This tool can diagnose and fix many printing and printer software issues.

 

Please let me know how it goes.

 

Thanks.

Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom to say “Thanks” for helping.


rb011
I work on behalf of HP

View solution in original post

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3 REPLIES 3

‎03-31-2016 06:29 PM

HP Recommended

Hi @MrsQ3,

 

Thanks for reaching out to the HP Support Forums with your inquiry.

 

I understand that when you try to scan win your HP Photosmart C4280 All-in-One Printer you get a message saying the USB port is not installed. I would like to help with that.

 

Before I can suggest any kind of solution, it may help me to know if you are using an Apple or Windows computer, and what operating system it is running.

 

I will watch for your reply so I can look further into this for you. Please reply at your convenience.

 

Thanks.

Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom to say “Thanks” for helping.


rb011
I work on behalf of HP

Was this reply helpful? Yes No

‎04-01-2016 06:16 AM

HP Recommended

Originally, it was with Windows or Vista. We have a new PC and we have Windows 10. I'm thinking it's the printer and it's not a new one.

Was this reply helpful? Yes No

‎04-01-2016 01:38 PM

HP Recommended

Hi @MrsQ3,

 

Thanks for getting back to me with that information.

 

Did you already try to install the printer's software and drivers from hp.com? If you have not try downloading the HP Printer Install Wizard for the installation. This tool will find the most recent version of the printer's software and drivers available for Windows 10.

 

If you have already installed the printer's software, try downloading and running the HP Print and Scan Doctor. This tool can diagnose and fix many printing and printer software issues.

 

Please let me know how it goes.

 

Thanks.

Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom to say “Thanks” for helping.


rb011
I work on behalf of HP

Was this reply helpful? Yes No
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