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Unable EMAILa scan with the new HP Smart app

ENVY 5540

I am unable to send an email with the new HP Smart app on an ENVY 5540.  The scan is fine, but after I go to email, enter the email address and topic  and press the blue arrow nothing gets sent out.

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HP Recommended

Unable EMAILa scan with the new HP Smart app



Why scan-to-email works - and why it might not work as expected - has much to do with

  • the Operating System and version you are running,
  • Whether you have installed the Full Feature Software on the computer - although not mandatory in every case, the "feature" software provides some "backbone" to the HP Smart app that runs on Windows.
  • how and whether the printer supports the email profile you are using.  For example, gmail must be set without two-step verification OR you must be using an app-password (also set up in gmail),
  • whether you have an installed email program / software on your computer (really important), w
  • whether you have enabled and set up web services.


For example, 

Start here:

How to Scan (Windows)

and, for Mac OS

How to Scan (Mac)


A good and important read:

User Guide


HP Smart - Help for Windows (includes a link to the store and an FAQ section)

Learn how to use HP Smart on your Windows 10 computer

 HP Printers - Using the HP Smart App (Windows 10)



Using Mobile??

HP Smart - Download, How-to and FAQ

 HP Printers - Using the HP Smart App (Android, Apple iOS)


HP Mobile Printing – “Show and Tell” – Step by Step How-to

Learn how to connect and use your printer with your device

HP Mobile Printing - Print from Smart phone or Tablet


Reference and Resources – Places to find (more) help and learn about your Printer

Clarification of terms and "what the printer can do" (Specifications)

Printer Homepage – “Things that are your printer”

NOTE:  Content depends on device type and Operating System

HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Access to the Print and Scan Doctor (Windows), User Guides, Product Information, more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

HP ENVY 5540 All-in-One Printer series


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