11-21-2019 02:56 PM
I am unable to send an email with the new HP Smart app on an ENVY 5540. The scan is fine, but after I go to email, enter the email address and topic and press the blue arrow nothing gets sent out.
11-21-2019 03:46 PM
Why scan-to-email works - and why it might not work as expected - has much to do with
- the Operating System and version you are running,
- Whether you have installed the Full Feature Software on the computer - although not mandatory in every case, the "feature" software provides some "backbone" to the HP Smart app that runs on Windows.
- how and whether the printer supports the email profile you are using. For example, gmail must be set without two-step verification OR you must be using an app-password (also set up in gmail),
- whether you have an installed email program / software on your computer (really important), w
- whether you have enabled and set up web services.
and, for Mac OS
A good and important read:
HP Smart - Help for Windows (includes a link to the store and an FAQ section)
Learn how to use HP Smart on your Windows 10 computer
HP Smart - Download, How-to and FAQ
HP Mobile Printing – “Show and Tell” – Step by Step How-to
Learn how to connect and use your printer with your device
Reference and Resources – Places to find (more) help and learn about your Printer
Clarification of terms and "what the printer can do" (Specifications)
Printer Homepage – “Things that are your printer”
NOTE: Content depends on device type and Operating System
HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Access to the Print and Scan Doctor (Windows), User Guides, Product Information, more
When the website support page opens, Select (as available) a Category > Topic > Subtopic
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