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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎02-18-2020 02:09 PM

HP Recommended
Product: MacBook Pro
Operating System: macOS 10.15 Catalina

Unable to scan documents from HP Photosmart 6520 to my computer or email

1 person had the same question
2 REPLIES 2

‎02-18-2020 02:14 PM

HP Recommended

Unable to scan from my HP Photosmart 6520 printer to my Mac or email

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‎02-20-2020 03:13 PM

HP Recommended

@Bernie683

 

I have gone through your Post and I understand your concerns.

 

Are you able to make Photocopies?

 

Please ensure you have the latest updates for your Mac Catalina 10.15.3 and check for Printer Firmware update

 

Printer Firmware: https://support.hp.com/in-en/document/c02919168

 

Mac update: https://support.apple.com/en-us/HT2015

 

Try using HP Easy Scan and check if it works

 

Alternately, I suggest you try using the HP Smart App for Scanning. Link: https://support.hp.com/in-en/document/c06188214

 

Keep me posted how it goes 😊


If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

 

 

KrazyToad
I Am An HP Employee

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