Unable to detect M776 scanner after Windows 10 update

[JAGForm]

This past week, Windows 10 automatically updated and we've lost the ability to scan.  HP Scan Twain can't connect to the printer.

• We've gone through ALL the instructions listed in the following thread:

https://h30434.www3.hp.com/t5/Scanning-Faxing-and-Copying/Unable-to-detect-M776-scanner-either-by-Ne...

• We've updated the firmware on the printer to the latest
• HP support is lost, and has been providing misleading direction for home/personal printers (case ID number:[Personal Information Removed])

Please advise

[Riddle_Decipher]

@JAGForm I understand your concern and I will bring your issue to the attention of an appropriate team within HP.

Although, I'll need some private information from you in order to create a case for you.

Please look for a private message requesting additional information. 

Keep in mind not to publicly post personal information (serial numbers, case details, etc...).

If you are unfamiliar with how the Community's private message capability works, you can simply click here.

If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" on my public post, that'll help us and others see that we've got the answers!

Thank you for visiting the HP Support Community. 

[JAGForm]

Thank you @Riddle_Decipher, much appreciated.