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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
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‎08-18-2019 05:34 AM

HP Recommended
Product: Deskjet 5000
Operating System: Other

I goto 123.hp.com to get hp smart app. I get an error your device is not compatible with this version. My android version is 5.1. 

18 people had the same question
3 REPLIES 3

‎08-18-2019 06:56 AM

HP Recommended

Hi,

Thanks for using the HP Support Community.

 

Can you go to the Android "Play Store" on your phone to download the HP Smart to use with your printer?

 

An example on how to download and install the HP Smart can be found here.

 

After that, this resource will show you how to scan multiple pages.

 

Hope that helps!

 

 

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"



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‎08-18-2019 11:43 AM

HP Recommended

That does not help. Playstore says ' your device is not compatible with this version'. What is the problem? Is it an app or OS version or mobile device

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‎08-19-2019 06:46 AM

HP Recommended

Hi @Pra2 

 

Think the Android version is too old, hence it's not supported.

Try to use a Smart phone with newer Android (e.g. version 8 or later) .

 

Thanks

 

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"



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