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Ilka7 Student
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Message 1 of 2
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Unable to print

Envy 7640

Need help to print again. Message says, :Cartridge cannot be used until printer is enrolled in HP Instank Ink." We have never used the Instank Ink program. Not sure why this popped up. Tried turning off and removing cartridges with no success. Any ideas?

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HP Support Agent
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Message 2 of 2
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Unable to print

Hi @Ilka7


Welcome to the HP Support Community. 


To better assist you - 


1) Can you send us a picture of the ink cartridges installed in the printer? 


2) Where did you buy the inks from?  


Let me know. 


Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!


Have a great day! 

I am an HP Employee

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