04-25-2018 04:52 PM
I have read the message boards and online forms, but I still have not found a way to access the higher resolution scanning as the product claims. I started with the scanner itself which would not go beyond 300 dpi on it's touch screen. Then I used the HP ENvY 7800 full software, even applied the Extend scan , but cannot get beyond 600 dpi. I don't understand what I'm doing wrong or why this would be an issue to start with.