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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎01-21-2020 10:45 AM

HP Recommended
Product: envy4500
Operating System: Chrome OS

Unable to scan documents to my computer, when i try to scan printer says scan has to be set up on pc and i'm not sure how to do that.

1 ACCEPTED SOLUTION

Accepted Solutions

‎01-23-2020 02:21 PM

HP Recommended

@amberhurst87 Welcome to HP Community!

 

I understand that you are unable to scan.

 

Do not worry. I will try to fix the issue.

 

Scanning from the front panel would not be supported as Chrome OS is a cloud-based OS and no drivers can be installed on it.

 

However, you scan through the printer EWS page. Please refer to the following link.

 

https://support.hp.com/in-en/document/c01123173

 

Keep us posted,

If you would like to thank us for our efforts to help you, 


Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 


Have a great day!

 

View solution in original post

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3 REPLIES 3

‎01-23-2020 02:21 PM

HP Recommended

@amberhurst87 Welcome to HP Community!

 

I understand that you are unable to scan.

 

Do not worry. I will try to fix the issue.

 

Scanning from the front panel would not be supported as Chrome OS is a cloud-based OS and no drivers can be installed on it.

 

However, you scan through the printer EWS page. Please refer to the following link.

 

https://support.hp.com/in-en/document/c01123173

 

Keep us posted,

If you would like to thank us for our efforts to help you, 


Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 


Have a great day!

 

Was this reply helpful? Yes No

‎01-24-2020 04:33 AM

HP Recommended

Thank you, this worked

Was this reply helpful? Yes No

‎01-24-2020 06:21 AM

HP Recommended

@amberhurst87

 

We are happy to hear that the provided solution worked for you.

 

In the future, If you have any concerns. Please get back to us. We will assist you.

 

Have a nice day!!

 

 

Was this reply helpful? Yes No
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