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Unable to send fax from wireless printer

HP Officejet Pro 6978
Microsoft Windows 10 (32-bit)

when entered Faxback number, Message was Failed No Answer

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HP Support Agent
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Unable to send fax from wireless printer

@Mr_Bill2 Welcome to HP Community!

 

I understand that you are unable to send the fax.

 

Do not worry. Let's work together and get this issue addressed

 

Follow the steps below to correct the problem.

  1. Verify that you are dialing the number correctly. You must dial all of the numbers required to make a phone call from the same line. This includes numbers that must be dialed to access an outside line or to access long distance services.

  2. If you have been using a speed dial or are faxing from the computer, print the page to be faxed and manually dial the number from the front panel of the fax. If the fax can be sent when dialed from the front panel, recreate the speed dial setting and insert some pauses.

  3. If you are trying to fax from the computer with a model that supports PC faxing and the fax does not try to dial when you send a fax job, test the communications to the all-in-one by clicking Status in the Director, or by trying to print to the all-in-one.

    • If this is reported as disconnected or printing fails, verify that the communications cable from the computer to the all-in-one is connected correctly and restart the computer.

    • If communications still cannot be established, troubleshoot the communications.

  4. If the problem still exists, see section Faxes cannot be sent or received or the problem cannot be determined to continue troubleshooting.

Keep us posted,

If you would like to thank us for our efforts to help you, 


Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 


Have a great day!
 

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