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Jancie1
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Unable to unlock admin settings or change print settings

hp Officejet Pro 8025
macOS 10.12 Sierra

I'm using a Mac OS Sierra 10.12.6   I installed a new hp Officejet Pro 8025, and somehow the admin locked all my selection capabilities.  I am not longer able to select anything.  I have tried downloading and re-installing the software, turning on, off, and unplugging, etc. without success.  I was unable to do a hard/factory reset.  Very frustrating!  Please advise.

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HP Support Agent
HP Support Agent
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Unable to unlock admin settings or change print settings

@Jancie1, Welcome to HP Support Community!

 

The only option left is to perform a full reset and re-initialize the printer. 

 

The reset instructions are specific for your printer and performing those steps on a different printer may brick the device. 

I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer. 

 

In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link.

 

Hope this helps!

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

Jancie1
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Unable to unlock admin settings or change print settings

Thanks so much.  I tried this without success; however a very nice gentleman in hp support walked me through some additional steps and I'm up and running again.

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HP Support Agent
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Unable to unlock admin settings or change print settings

@Jancie1

 

That's great! Happy to hear that.  

 

If you need further assistance feel free to reach out to us.  

 

Have a great day ahead!

TEJ1602
I am an HP Employee

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