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Update OS to macOS Sierra 10.12.2 - no longer able to scan
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Top Student
Posts: 5
Member Since: ‎01-11-2017
Message 11 of 21 (173 Views)

Re: Update OS to macOS Sierra 10.12.2 - no longer able to scan

Hi there!

 

It's the HP Scanjet 3500 f1 Flatbed Scanner

Honor Student
Posts: 4
Member Since: ‎12-19-2016
Message 12 of 21 (169 Views)

Re: Update OS to macOS Sierra 10.12.2 - no longer able to scan

My scanner model is on the opening post of this thread. Full details are there. Would really appreciate getting this sorted out as this issue is now 3 months old without getting resolved.
Thanks..
Honor Student
Posts: 3
Member Since: ‎03-20-2017
Message 13 of 21 (160 Views)

Re: Update OS to macOS Sierra 10.12.2 - no longer able to scan

For me also HP ScanJet 3500 f1

Honor Student
Posts: 4
Member Since: ‎12-19-2016
Message 14 of 21 (145 Views)

Re: Update OS to macOS Sierra 10.12.2 - no longer able to scan

HP Scanjet 3500 f1 Flatbed Scanner is the model we are all having the problem with.

Master's Graduate
Posts: 323
Member Since: ‎09-03-2009
Message 15 of 21 (128 Views)

Re: Update OS to macOS Sierra 10.12.2 - no longer able to scan

Hello all, 

 

I am sorry this issue has been going on for so long.

 

If you have not done so alreay please update to macOS 10.12.3.

 

Also. there is a newer version of HP Easy Scan than is currently on the App Store.

 

You can download it here:

ftp://ftp.hp.com/pub/softlib/software12/HP_Quick_Start/osx/Installations/Essentials/hp-easy-scan-1_8...

 

Please give this a try and see if it will resolve your issue.

 

I work for HP
Honor Student
Posts: 4
Member Since: ‎12-19-2016
Message 16 of 21 (124 Views)

Re: Update OS to macOS Sierra 10.12.2 - no longer able to scan

I just tried this and it has worked for me 

I was already on that version of Sierra, I just clicked the link provided to download the latest copy of HP Easy Scan and it worked first time.

Thanks for your help !!

Honor Student
Posts: 3
Member Since: ‎03-20-2017
Message 17 of 21 (105 Views)

Re: Update OS to macOS Sierra 10.12.2 - no longer able to scan

Hi, I'm glad that there seems to be a solution! Unfortunately, for me not already. I can download the new Easy Scan version, but when it's downloaded I can't open the installation programme. I use macOS 10.12.3, so that can't be the problem. Do you know what the problem might be?

Top Student
Posts: 5
Member Since: ‎01-11-2017
Message 18 of 21 (102 Views)

Re: Update OS to macOS Sierra 10.12.2 - no longer able to scan

 I have tried so many workarounds with different drivers, etc, I think this is effecting the solution you have posed.

 

Is there a way of running getting rid of all traces of these drivers, and starting afresh?

Master's Graduate
Posts: 323
Member Since: ‎09-03-2009
Message 19 of 21 (94 Views)

Re: Update OS to macOS Sierra 10.12.2 - no longer able to scan

[ Edited ]

Goes14 wrote:

Hi, I'm glad that there seems to be a solution! Unfortunately, for me not already. I can download the new Easy Scan version, but when it's downloaded I can't open the installation programme. I use macOS 10.12.3, so that can't be the problem. Do you know what the problem might be?


Goes14,

 

I just tried downloading the link again and it seems to be fine.  Can you try downloading it again?  This version of HP easy Scan will be making it's way to the App store as well in a week or so.

 

The only other setting I can think of that might affect installation would be to allow installation from App Store and identified developers in Security Preferences.

 

Screen Shot 2017-03-23 at 7.54.06 AM.png

I work for HP
Master's Graduate
Posts: 323
Member Since: ‎09-03-2009
Message 20 of 21 (90 Views)

Re: Update OS to macOS Sierra 10.12.2 - no longer able to scan

[ Edited ]

thegaffer wrote:

 I have tried so many workarounds with different drivers, etc, I think this is effecting the solution you have posed.

 

Is there a way of running getting rid of all traces of these drivers, and starting afresh?


Hello thegaffer,

 

Actually in macOS 10.12.x Apple has disallowed third party scan drivers.  Because of this decision third party scan drivers are disabled at boot for devices that support the eSCL scan protocol.  Which the ScanJet does.

 

You can manually remove any ICA (Image Capture) drivers that were previously installed though.

All of the third party ICA drivers are located in ~\Library\Image Capture\Devices

 

The HP driver is labeled HP Scanner 3.  Place that file in the trash and reboot the macOS.

 

Then use HP Easy Scan 1.8 (lots of updates to accomodate macOS Sierra changes) to scan.

I work for HP
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