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riz2
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Vertical line on scan HP OfficeJet Pro 7740

HP OfficeJet Pro 7740
Microsoft Windows 10 (32-bit)

Scan image from ADF and on flatbed has inch-wide vertical line down the page, close to the middle. I have cleaned the scanner glass several times and uninstalled and reinstalled the printer software. 

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Vertical line on scan HP OfficeJet Pro 7740

Hi,

Thanks for using the HP Forums.

 

Can you power off and ensure the scan lid is closed and then power on again?

 

Do a scan as well as a copy job.  If the results are similar (with a vertical line), the scanner may be defective.

 

Hope that helps!

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riz2
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Vertical line on scan HP OfficeJet Pro 7740

Vertical line appears on both copy and fax.

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Vertical line on scan HP OfficeJet Pro 7740

Hi @riz2

 

Does seem that the scanner is defective.  Do contact HP for a replacement.

 

http://www8.hp.com/us/en/contact-hp/ww-contact-us.html

Thanks.

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Neil_in_NC
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Vertical line on scan HP OfficeJet Pro 7740

On my 7740 I get a skinny black vertical stripe on auto-feed scans but scans on the bed are ok (clean).  I tried cleaning, restarting.  No change.

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LesMillard
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Vertical line on scan HP OfficeJet Pro 7740

I have exactly the same problem. Is there anyone out there who can help?

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Vertical line on scan HP OfficeJet Pro 7740

Hi @LesMillard ,

Thanks for using the HP Support Community.

 

Can you try this:

 

HP AiO Printers : Resolving Vertical lines or bands on copied or scanned document

 

Hope that helps!

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I am an HP Employee
Although I am speaking for myself and not for HP.
Please click “Kudos Thumbs up” as an encouragement and “Accept as solution” if this has helped solved your problem.
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