• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
Locked

‎02-24-2020 04:28 AM

HP Recommended
Product: HP officeJet Pro 8730
Operating System: Chrome OS

I use webscan for one year now. Always worked good. Since one week I can't use the webcan anymore.  When I start a scan, the printer scan my document and while sending to online I get the message "scan canceled"

 

I use an HP officeJet Pro 8730 with an Acer Chromebook CB3-431

 

I already set the printer back to the original intallation, and I have the latest update on my Chromebook.

 

Please help me.

 

Thanks.

 

3 REPLIES 3

‎02-26-2020 01:57 PM

HP Recommended

@SHNijmegen,

 

Welcome to the HP Support Community!

 

I reviewed your post and I understand that you are facing issues scanning from your Chromebook.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

I recommend you follow the steps in the below article and check if it helps.

 

https://support.hp.com/ca-en/product/hp-officejet-pro-8730-all-in-one-printer-series/7902049/documen...

 

Let me know how it goes and you have a great day!

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

The_Fossette
I am an HP Employee

Was this reply helpful? Yes No

‎03-01-2020 12:55 PM

HP Recommended

Thanks for your answer.

 

I checked your link, this is a manual how to scan. I already use it like this.

 

Sadly it doesn't work anymore.

 

 

Was this reply helpful? Yes No

‎03-03-2020 01:29 PM

HP Recommended

Try setting it up again and then scan.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

 

Thanks!

Have a great day!


I am an HP Employee

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.