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HP Recommended

Webscan

HP officeJet Pro 8730
Chrome OS

I use webscan for one year now. Always worked good. Since one week I can't use the webcan anymore.  When I start a scan, the printer scan my document and while sending to online I get the message "scan canceled"

 

I use an HP officeJet Pro 8730 with an Acer Chromebook CB3-431

 

I already set the printer back to the original intallation, and I have the latest update on my Chromebook.

 

Please help me.

 

Thanks.

 

3 REPLIES 3
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HP Support Agent
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Message 2 of 4
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Webscan

@SHNijmegen,

 

Welcome to the HP Support Community!

 

I reviewed your post and I understand that you are facing issues scanning from your Chromebook.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

I recommend you follow the steps in the below article and check if it helps.

 

https://support.hp.com/ca-en/product/hp-officejet-pro-8730-all-in-one-printer-series/7902049/documen...

 

Let me know how it goes and you have a great day!

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

The_Fossette
I am an HP Employee

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Webscan

Thanks for your answer.

 

I checked your link, this is a manual how to scan. I already use it like this.

 

Sadly it doesn't work anymore.

 

 

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HP Support Agent
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Webscan

Try setting it up again and then scan.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

 

Thanks!

Have a great day!


I am an HP Employee

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