03-31-2012 10:27 AM
04-02-2012 02:45 PM - last edited on 04-19-2016 09:19 AM by OscarFuentes
hi there thundercats1632
This article should help resolve your blank pages:
Give the steps listed under your operating system a try and let us know if it helps.
Best of Luck!
04-05-2012 06:59 AM
Thanks for your reply, but it did not work and a lot of the solutions were for printer mode, not the copy mode. Well actually, now the printer won't work either. So the help page didn't work for the copy or the print.
04-11-2012 01:06 PM - last edited on 04-19-2016 09:24 AM by OscarFuentes
Thanks for the post. With this one, I've included a link below that I might recommend. I would start down in the document at solution four. This will help us determine what is happening, I suspect it may be ink related if you don't get any output from either print or copy. Good Luck!
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10-16-2013 11:50 AM
10-16-2013 12:30 PM - edited 10-16-2013 12:35 PM
3 things come to my mind:
1. if you are sure the ink level is good (the printer reports so or prints ok), then
2. make sure the document to be scanned is placed face down (so that the scanner sees it), and
3. check if the scanner is working (does it scan anything? when doing a copy, was there a white light bar moving across the scan bed (glass)?
If the answers to all 3 are yes', the printer probably needs serviced.
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