When I try to scan anything, it says: Unable to connect to smtp.gmail.com. What is that?

[rcoss]

1. When I try to scan anything, it says: Unable to connect to smtp.gmail.com. What is that? 

2. A guest at my house set up the scan system which never worked so any time I try to scan it shows it is coming from her.  How do I change that.

Thanks

Roz

[KrazyToad]

@rcoss

Welcome to HP Community

I have gone through your Post and would like to help

Please uninstall the printer driver from root level and download the full feature software

1.) In Windows, search for and open Programs and features 
2.) Select your HP Printer 
3.) Select Uninstall 
4.) In Windows, search for and open Devices and printers 
5.) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose ‘Delete’ or ‘Remove Device’ 
6.) Open up the run command with the “Windows key + R” key combo.
7.) Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”) 
8.) Click on the “Drivers” tab 
9.) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom 
10.) Select Ok 
11.) Select Apply and Ok on the Print Server Properties windows 
12.) Close Devices and Printers
13.) Restart the computer and download the full feature software Link: https://ftp.hp.com/pub/softlib/software13/printers/LJ/M278-281/LJM278-M281_UWWL_4_1_Full_WebPack_44.... and follow the onscreen instructions

Try scanning using the HP Full Feature software and let me know how it goes

Keep me posted

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help