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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎07-24-2020 10:40 AM

HP Recommended
Product: HP Envy 5540
Operating System: Microsoft Windows 10 (64-bit)

When I try to scan something the scan comes out black.  I tried to scan with the lid up on scanner and saw that the light on scanner bar was not lit.  What could cause this? Printer is 3 years old and I really have not used the scanner very often.

1 REPLY 1

‎07-24-2020 11:33 AM

HP Recommended

Hi,

This is likely a scanner lamp failure that requires servicing the printer.

 

When the printer is on, try unplugging the power and leave it unplugged for 60 seconds, then plug it directly to another power socket (with no power strips, surge protectors, etc. in order to deny any possible cause) and check for any difference.

 

Shlomi



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