When attempting to print 8-1/2 X 11 copies I get a message that "Copy does not support A6 Card."

[frs1]

I do not want to print an A6 card.  No software changes.  Wireless internet connection.  I need to know how to

set printer to print 8-1/2 X11, 8-1/2 11, and Legal size.  I have no interest in A6 size.

Have used this printer fo a year or so and do not know how was changed.  HELP   

[Chimney_83]

Greetings @frs1, 

Welcome to HP Forums and Thanks for the post. 

I understand that you are looking to change the paper settings while you print, is that right?

Not to worry, I will be glad to help you. However, request more information to be able to assist you better. 

May I know the exact model number of your printer? 

Do you get the message when you try to make a copy or print from your computer?

If you are getting a message when you try to print, please refer to the below articles for assistance in changing the print settings. 

HP Printers - Print Driver Settings Guide (Windows)

HP Printers - Printing Documents (Windows)

If you are getting the message when you try to make a copy, I would require the exact printer model number to be able to guide you in changing the paper settings while making a copy. 

Keep me posted. 

[frs1]

HP Envy 7640 e-All-in One Printer, SN# [Personal Information Removed].

I have no problem printing from 2 lap tops(windows 10) and a desk top(Vista) .  The problem is only when I attempt to copy.  There have been no software changes or additions. 

Web Access Test Results shows;  Firmware Revision  :  NSM2CN1628AR  (what'sthis?)

FRS1

[Rainbow23]

Hi @frs1,

Thank you for your reply, I'll be more than glad to help you.

I understand that the issue still persists after following the steps provided in the previous interaction.

It looks like you were interacting with @Chimney_83, but he is out of the office today so I'll take over from here.

This issue could occur if the copy settings are changed.

Please follow the link: Fixing Copy Quality Issues

Let me know if this works.

You have a good day ahead.