04-03-2018 08:51 PM
I hope someone here can help me. I hung on the phone this afternoon for over an hour and never got thru to HP. I am about fed up with the lack of support at HP. I need the pin number on my new printer and don't have a clue where to find it
I am hooked up with my desk top computer after I installed the printer software. I need to hook up my laptop to the printer and need the pin
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04-04-2018 10:32 AM
Thx for your help. I finally got the printer set up and working. Still don't know where the PIN can be found. I have a new Envy 7858 Photo Printer. I must admit....I have a room full of HP products but am getting thoroughly disgusted in trying to contact someone at HP for help. My problem now is thisl I have a laptop that I want to tie to my printer. with the desktop I installed the driver and didn't need the stupid pin # I will try that with the laptop. I apologize for my disgust just now but it is disappointing to purchase a product and not be able to get help. I also want to look into a Care Pack but have to give them the seriel # and I don't know where that is; Oh. well. Thx again
04-06-2018 10:31 AM - last edited on 03-22-2019 02:50 PM by rick-s
Assuming you are connecting to your router, you don't need any PIN. Just run the Wireless Setup Wizard from the front panel to connect to your routers SSID with password. Now install the HP software.
04-06-2018 01:43 PM
Hi...thanks for the help. Honestly I am getting nowhere with the project. I have found that Microsoft can help me with finding the SEP # (or something like that. I have an contract with Microsoft Assure which I have found to be very helpful with resolving some problems in the past. Actually I found some instructions from M.A. to find what I need but when i got to the very end of looking up something I could go no further I run Windows 10 and on a desktop and a laptop and there are differences in some of the things. Chalk one up for Microsoft. But, thx, anyway
04-06-2018 01:46 PM
Yes, yes, yes, and yes. I always have followed your above instructions. It really does pay off and I hope to be in contact with Microsoft over the weekend and get the problem resolved. Thx again for responding.