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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
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‎03-25-2019 10:40 AM

HP Recommended
Product: Office Jet 5200
Operating System: Microsoft Windows 10 (64-bit)

Scanned a document t PC; printer said scan was successful.  Where do Ilook for the file on my PC?

2 REPLIES 2

‎03-25-2019 11:10 AM

HP Recommended

Hi,

Thanks for using the HP Support Community.

 

Can you try to check the "Documents" or the "Pictures" folder?

 

Check the dates for the documents which you've scanned.

 

We found the following resources on this printer which may be useful:

 

Download and install Software

Scan 2 sided document and automatically sort pages

 

Hope that helps!

 

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"



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‎03-25-2019 11:28 AM

HP Recommended

Thanks but I'm still lost.  I searched Pictures and Documents and every other place on my computer by Date Modified:Today and I find nothing.  What would the file be called?  

 

I find HP "support" incomprehensible.  It took my tech-savvy friend a couple hours to set up my printer and only then after he deduced that our network was not seeing the printer because the router was set to not see devices that were directly connected to it by cables despite the fact that the printer itself claimed to be in the network and was not connected by cable.   When I tried to find support online for my current question I was bounced all over the place with screens that changed before I could respond.  I did everything prompted including downloading more software and my issues have only multiplied.  I apologize for venting but I am seriously frustrated.

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