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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
Locked

‎05-29-2020 09:12 AM

HP Recommended

Sorry to be a pain, but as soon as I press the scan button on the Office Jet the Windows Fax and Scan opens and that's where the scan seems to end up.

 

I can't see a way to "right click" on the scan in the way that you suggest.  Right clicking on the image that I can see through the Windows Fax and Scan programme doesn't give an option to tell my computer to open with Adobe Acrobat.

 

Any more thoughts, pleae?

 

Trevor

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‎05-29-2020 09:28 AM

HP Recommended

Try using the HP Smart App: https://support.hp.com/in-en/document/c04675142

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" button, that'll help us and others see that we've got the answers!

 

Thanks!

Have a great day!


I am an HP Employee

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‎05-30-2020 01:37 AM

HP Recommended

Got there in the end.  Thank you.

 

I'll just need to remember that I have to use the Smart App rather than the scan button on the printer.

 

Cheers,  Trevor

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‎06-04-2020 06:20 AM

HP Recommended

I'm glad to hear that and you're most welcome. Do get back to us in the future for further assistance.

 

Have a nice day!:)


I am an HP Employee

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